Clinical Terms Of Service

Introduction

These Clinical Terms of Service ("Terms") govern the provision of concierge precision-medicine services by Kassy Wellness, a brand of Kassy Health Company ("we," "us," or "our"), to you ("client," "patient," or "you"). By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms supplement any individual consent forms, treatment agreements, or clinical documentation provided during the course of your care.

1. Scope Of Services

Kassy Wellness provides concierge precision-medicine services throughout the Greater Orlando area, including but not limited to:

• Precision diagnostic assessments and comprehensive biomarker analysis
• Hormone optimization and management protocols
• Peptide therapy programs
• NAD+ intravenous (IV) infusion therapy
• Platelet-rich plasma (PRP) treatments
• Metabolic health optimization
• Concierge in-home and in-office clinical visits
• Virtual consultations for established patients

All services are delivered under the supervision of our board-certified Medical Director and licensed clinical professionals. Treatment protocols are individually designed based on your diagnostic data, medical history, and clinical goals.

2. Medical Disclaimer

Our precision-medicine services are designed to complement, not replace, your existing healthcare relationships. We strongly recommend maintaining a relationship with a primary care physician and informing all of your healthcare providers about the treatments you receive through Kassy Wellness.

The information provided on our website and during consultations is for educational and informational purposes and does not constitute a guarantee of specific results. Individual outcomes vary based on biological factors, adherence to protocols, and overall health status.

3. Informed Consent For Treatments

Prior to initiating any treatment protocol, you will be provided with detailed information regarding:

• The nature and purpose of the proposed treatment
• Expected benefits and potential outcomes
• Known risks, side effects, and possible complications
• Alternative treatment options, including the option of no treatment
• Expected duration and frequency of the treatment protocol

You will be asked to provide written informed consent before any clinical intervention is performed. You have the right to ask questions, request additional information, and withdraw your consent at any time without penalty. Withdrawal of consent for a specific treatment does not affect your eligibility for other services.

4. Patient Responsibilities

To ensure the safety and effectiveness of your care, you agree to:

• Provide accurate and complete medical history, including current medications, supplements, and pre-existing conditions
• Disclose any changes in your health status, medications, or symptoms promptly
• Follow treatment protocols as prescribed by your clinical team
• Attend scheduled appointments or provide adequate notice for cancellations
• Inform us of any adverse reactions or unexpected symptoms following treatment
• Maintain open and honest communication with your clinical care team

5. Payment Terms

Individual Services

We offer both a one-time diagnostic tier (Precision Signal) and standalone treatments such as individual IV therapy sessions and diagnostic panels. Current pricing for each is shared transparently at your discovery consultation, matched to the path that fits you, and quoted in full before you commit.

Protocol Programs

The Precision Reset and other structured protocol programs operate on a five-month cycle. Program scope and pricing are customized based on the complexity of your biological architecture, the scope of diagnostics required, and the specific interventions included in your treatment plan — and are shared with you in full at your discovery consultation, with no surprises after you enroll.

Payment Policies

• Payment is due at the time of service unless alternative arrangements have been agreed upon in writing
• We accept major credit cards, debit cards, and approved payment plans
• Protocol program fees may be structured in installments as outlined in your individual service agreement
• Our services are typically not covered by insurance. We can provide detailed invoices and superbills for you to submit to your insurance carrier for potential out-of-network reimbursement
• All fees are subject to change with 30 days advance notice

6. Cancellation And Rescheduling Policy

We respect your time and ask that you respect ours. The following cancellation policies apply:

• Standard appointments: Please provide at least 24 hours notice for cancellations or rescheduling. Late cancellations (less than 24 hours) may be subject to a cancellation fee equal to 50% of the scheduled service fee
• In-home concierge visits: Please provide at least 48 hours notice for cancellations or rescheduling due to the additional logistics involved. Late cancellations may be subject to a fee equal to the full cost of the scheduled visit
• No-shows: Failure to attend a scheduled appointment without notice will result in a charge equal to the full cost of the scheduled service
• Protocol programs: Refund eligibility for protocol programs is governed by the terms of your individual service agreement. Generally, fees for services already rendered are non-refundable

We understand that emergencies arise. If you have extenuating circumstances, please contact us as soon as possible and we will work with you to find a reasonable resolution.

7. Limitation Of Liability

To the fullest extent permitted by Florida law:

• Kassy Wellness, its officers, directors, employees, and clinical providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services
• Our total aggregate liability for any claims arising from or related to our services shall not exceed the total fees paid by you for the specific service giving rise to the claim
• We do not guarantee specific health outcomes, treatment results, or diagnostic findings. All medical treatments carry inherent risks, and individual results will vary
• We are not liable for outcomes resulting from your failure to disclose relevant medical information, non-compliance with prescribed protocols, or use of services contrary to clinical guidance

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law, including the Florida Medical Practice Act.

8. HIPAA And Confidentiality

We are committed to protecting the confidentiality of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Florida health privacy regulations.

• Your PHI will only be used or disclosed as permitted by law and as described in our Privacy Policy
• Clinical records are maintained securely through our HIPAA-compliant electronic health record system, Practice Better
• All staff members and contractors are bound by confidentiality agreements and receive regular HIPAA compliance training
• You will be provided with a Notice of Privacy Practices at the start of your care, which details how your health information may be used and your rights regarding that information

For detailed information about our data handling practices, please review our full Privacy Policy.

9. Intellectual Property

All content on the Kassy Wellness website and in materials provided to clients, including text, graphics, logos, images, treatment protocols, and educational materials, is the property of Kassy Health Company and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

10. Dispute Resolution

In the event of a dispute arising from or related to these Terms or our services:

• We encourage you to first contact us directly to seek an informal resolution
• If a resolution cannot be reached informally, disputes shall be resolved through binding arbitration conducted in Orange County, Florida, in accordance with the rules of the American Arbitration Association
• Nothing in this section limits your right to file a complaint with the Florida Department of Health or other applicable regulatory body regarding clinical care concerns

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal proceedings arising from these Terms or our services shall be conducted in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of such courts.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

13. Modifications To These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. For material changes that affect active protocol participants, we will provide direct notice at least 30 days in advance. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

14. Contact Us

If you have questions about these Clinical Terms of Service or any aspect of your care, please contact us: